Questions & Answers
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Q:Since it has so much sea salt, isn't that bad for your hair? I've heard that sea salt is very drying...Asked on 7/21/2015 by Allie the Lushie from New York, NY
A:Sea salt is fantastic for your hair, but it also depends on how your hair reacts with sea salt. It could be drying for some.Answered on 7/22/2015 by Anonymous
A:that has not been so with my use of BIG for over 3 years. It makes my hair feel slick and shiny . You don’t need to use very much of it
to get your hear squeaky clean.Answered on 7/22/2015 by Anonymous
Q:What type of conditioner do you suggest to go with this besides the Big Solid Conditioner?Asked on 7/16/2015 by Lexi from Indiana
A:It really depends on how much moisture your hair needs! Retread if your hair really needs that extra moisture and American Cream for medium strength.Answered on 7/17/2015 by Pauline
A:I use veganese!Answered on 7/16/2015 by Anonymous
Q:About how much product should I be using for medium thick hair thats down to the bottom of my back? I can't tell if I'm using too little! thanks :)Asked on 7/6/2015 by Maddi Joy
A:It's really up to you, because everyone is different. I only wash my scalp and leave my ends shampoo free so I only use a little bit of shampoo when I wash. I suggest using maybe a dollar size!Answered on 7/17/2015 by Pauline
A:I have always used less than I thought possible! A nut sized amount in the palm of my hand
and then work the bottom hair into the suds on the top of my head, but since your hair is so long,
I think I would wet the hair, suds up the top of the head, then use another little nut sized amount of
shampoo to fold in the hair down your back. What do you think? Does it usually make a nice
sudsy amount of foam? How does your hair feel after you rinse it? Mine feels so slippery and clean
that that is my way of judging if I’ve used enough.
Happy hair washing,
SusanAnswered on 7/8/2015 by Anonymous
A:I would recommend using enough to wash your scalp. The hair that runs the
length of your back benefits when you rinse. Side note, if you have medium
thick hair, this may make your hair seem weighted down. I notice this
product makes my husband's hair seem thicker and more voluminous but his
hair is thin and sparse. Just a thought. Worth a try!Answered on 7/7/2015 by Bobbi from Columbia, MO
Q:I know this says not to use it on colored hair because it will strip the color. Does this apply to the henna dyes that you have as well? I want to try this but plan on doing a henna color soon.Asked on 6/15/2015 by Jen from Nebraska
A:Big shampoo is very cleansing on the hair, I'd recommend using it once and a while instead of everyday if you do use a Henna.Answered on 6/16/2015 by Alexander from Lush Direct
Q:I'm a newbie to the Lush scene so hear me out lol I absolutely LOVE Big! I'm just curious to know if there are any other Lush products that smell similar to this shampoo?Asked on 6/13/2015 by JaceyMarie from Alabama
A:There is of course the matching conditioner, Big Solid conditioner, but otherwise, as far as ocean themed products go, you may enjoy Seanik, Big Blue, and Ocean Salt. Although not identical, they have great beachy smells!Answered on 6/20/2015 by Sal
Q:Does this shampoo work for greasy hair ??Asked on 6/6/2015 by mel
A:Big has a bunch of purifying Sea Salt which is perfect for deep cleansing oil hair.Answered on 6/7/2015 by Alexander from Lush Direct
A:Yes, it actually dries hair out a little because of the salt.Answered on 6/6/2015 by Anonymous
Q:How long does this shampoo last if you have medium length, thick hair?Asked on 6/4/2015 by Curious Jesse
A:Everyone has different hair types, so some will use this more often than others. For example, if you have drier hair, you may want to use it less than someone with oily hair, and some people rinse with shampoo twice, so it is tough to give an exact number! It varies!Answered on 6/7/2015 by Sal
A:I have medium length thin and fine hair. I love this shampoo, it gives me
so much volume and shine.Answered on 6/4/2015 by Bonnie from Los Angeles
Q:How is this shampoo with dandruff? My scalp is constantly flaky and itchy and I've noticed some products tend to aggravate it more.Asked on 2/18/2015 by Kass from United States
A:It is great at removing dead skin cells (flakes) and is really moisturizing and nourishing, so it would likely help with your dandruff.Answered on 3/21/2015 by Lana from LUSH Direct
A:I think that the salt will make it less itchy.
Why not try it once and then tell me what you think?Answered on 2/19/2015 by Anonymous
Q:Is this product safe to use on coloured hair? I just dyed my hair a few days ago and I'm curious to know if the ingredients in this will fade my colour quickly?Asked on 12/19/2014 by Jacllynn from Toronto, Ontario
A:I would recommending our "Blousey' shampoo instead-it was purposely created to be a gentle, non-stripping shampoo specifically for bleached and processed hair!Answered on 12/30/2014 by Elizabeth from LUSH Direct
A:I have used this product for a couple of years and have permed and frosted
hair. I use the product when I need a little extra "fluff" to my
otherwise, baby fine hair. Since I do not use this product daily, I can
not honestly know the daily effects of using this produce on colored hair.
Having used the product for a couple of days, I use a moisturizing shampoo
for a couple of days. I notice my hair is "bright and shiny" when I use
BIG, with no ill effect to my frosted sections. Hope this information is
helpful.Answered on 12/19/2014 by Anonymous
Q:I tried a sample of BIG Shampoo and loved it however I see that it is not recommended for color treated hair. Is it ok to use as a clarifying shampoo (once a month) on color treated hair? What other LUSH Shampoo would give similar results but safe for color treated hair?Asked on 11/4/2014 by CATLADY from Wisconsin
A:Generally, you'd want to avoid products that contain salt and citrus after you colour your hair. A clarifying shampoo will most likely strip the colour. The only shampoo that we tested on coloured hair is Blousey. It is our most gentle shampoo that will nourish your hair.Answered on 11/6/2014 by Jeanine from LUSH Direct
A:I wouldn't use the BIG shampoo on color treated hair because of the sea
salt in it. If you have lighter hair, I think it'd be fine. But if your
hair is dyed darker or red, I'd use a different volumizing shampooAnswered on 11/4/2014 by Anonymous
A:BIG is great to use once or twice a month on color treated hair as a clarifier - I've never had a problem and it takes out all the hair spray etc. Because my hair color is blonde I also use Daddy-O as my regular shampoo.Answered on 11/4/2014 by Anonymous
Q:Is this safe for color treated hair?Asked on 10/21/2014 by krissy from Buffalo, ny
A:I wouldn't recommend using this one in particular, because of the sea salt that's in it because sea salt tends to over-clarify and strip hair of it's dye.Answered on 11/14/2014 by Anonymous
A:It is absolutely safe.......AND your going to LOVE it!
The smell is absolutely amazing and you only need to use a very little to create a head full of healthy "suds!"
This is a newer producer for me but is now on my definitely "MUST HAVE" list!Answered on 10/22/2014 by Anonymous
A:I have frosted hair and use Big and Marilyn without issue!Answered on 10/21/2014 by Anonymous
Q:I have used this shampoo twice, but have not gotten *any* extra volume. My hair, in fact, is more limp than usual. The first time I used Big, I did not use conditioner & I had a little more oomph (but not much, and what little I did have deflated by noon). The second time, I followed up with Big Conditioner and my hair is more limp than it is when I use other products.
Am I doing something wrong? Have others had this experience?
I love the scent of Big - but want the volume & texture others rave about!!Asked on 10/12/2014 by Heather from United States
A:You might be using it too often and your hair just needs to get used to it. And every person's hair is different so it might clash with your natural oils in your hair and the products you're using!Answered on 10/14/2014 by Anonymous
Q:I am using Big shampoo. & I was thinking if i can use both big shampoo and dr. peppermint solid shampoo bar?Asked on 7/15/2014 by Francini
A:Absolutely! There is no harm in alternating between the two.Answered on 9/25/2014 by Melissa S from LUSH Direct
Q:i have really bad damaged hair and im starting to use treatments but i was just wondering if i could still use BIG shampoo even tho it contains alot of sea salt because my hair is very dryAsked on 7/5/2014 by Sara from Dubai
A:No, you shouldn't continue to use Big due to it's high salt content and citrus. It will more than likely strip your hair and make it drier.Answered on 9/25/2014 by Anonymous
A:I don't think I would use this if you are repairing your hair. It is somewhat drying. It was fine for me because my hair is very fine with an oily scalp.Answered on 7/5/2014 by Anonymous
A:I have fine, thick, oily hair that tangles very easily.
In my opinion, Big is not very good for very dry hair unless you make sure to use a LOT of conditioner -- however, using a lot of conditioner can tend to counteract the volume and texture that Big provides.
I love Big although it definitely seems to dry out and tangle my hair which I usually don't mind too much (as I am in love with the texture it gives regardless) but if your hair is already really damaged I would seek out an alternative as it could result in breakage.
I would recommend using a shampoo like Blousey which will repair your hair, and if you want the added affects of volume and texture, use Lush's Sea Spray on your damp hair. The Sea Spray pretty much achieves the same results (maybe a little less dramatic than Big) but will definitely be less damaging to your hair than Big.
Hope this helped!Answered on 7/5/2014 by Anonymous
Q:My hair is fine, oily, and curly / wavy. I have noticed that Big Shampoo has volumized my curls, and helps with oily scalp. Because of that I love the product, but I have been hesitant in using it since every time there is a bit of humidity it has made my hair really poofy. It never used to poof out, but now it does only when I use this shampoo--so i get the big volume, but not as I'd prefer. I have straightened and hair sprayed to help with a bit of gloss to tame it, but doesn't do the trick.
Suggestions????Asked on 9/18/2013 by Want volume not poof from New York
A:It sounds like Big is working out well for your scalp, but not quite as well for the rest of your hair. In this case, it's probably best to just use big at the scalp level, and if you're not using a conditioner, it's a good idea to add one into the mix!Answered on 9/20/2013 by Brandy from LUSH
A:When I hear frizz I instantly think about conditioner! While changing shampoo has helped in clearing the oils you may want to change to a stronger conditioner. I also have fine hair and I use American cream conditioner. If a conditioner change doesn't help I would also recommend using R&B leave in conditioner. It smells amazing, provides beautiful shine, and tames those frizzies! My only suggestion with R&B is to use it sparingly, too much on fine hair can make it look oily... I find it best used when worked into damp hair after showering. Regular shower conditioner should still be used even when using this product, never remove a regular conditioner from your hairs diet.
Sent from my iPodAnswered on 9/18/2013 by Anonymous
A:I have the same type of hair and live in New Orleans, where humidity lives. I use big shampoo for the reasons you mentioned. I use Happy Happy Joy Joy conditioner with it. I think the key is to make sure you add the moisture back in after you shampoo and then apply a good serum on cleaned conditioned hair.
Sent from my iPhoneAnswered on 9/18/2013 by Anonymous
Q:Does the product's smell change from batch to batch?Asked on 8/22/2013 by Angela from Canada
A:All of LUSH's products are handmade in small batches. Due to this uniqueness, there can be small variances in things like colour or texture depending on the ingredients from our suppliers, but overall, the recipes and formulas are the same! If you have concerns about a product, you are always welcome to take it back to the shop, or to give our Customer Care team a call!Answered on 9/25/2013 by Anonymous
A:Nope, Big is very consistent.Answered on 8/23/2013 by Anonymous
Q:my hair got extremely tangled in the first use, is that normal ?Asked on 7/17/2013 by first timer from san diego ca
A:You may want to follow up with a light conditioner after using BIG, which should help with any tangles. Veganese is a great choice, as it won't add weight or oil to the hair, but will help keep it tangle-free!Answered on 10/4/2013 by Melissa S from LUSH Direct
A:Mine did as well, but it untangled itself as I slept (I shower at night). Big makes hair so soft that untangling wasn't a problem for me! Obviously, different people, different hair, different results, but I'd recommend you just be patient! Give your hair some time to dry and sort itself out a little before trying to untangle it. Hope this helps!Answered on 7/29/2013 by Ingrid from Boston, MA
Q:Can i use Big everyday?Asked on 6/15/2013 by lina
A:Big is a great deep cleansing shampoo made with the sea salt to create volume and give your hair shine with removing any buildup from the hair. I would recommend to use the big 2-3 times a week and in between chose one of our other shampoos for example the Karma Komba solid shampoo or the Fair trade Honey shampoo!Answered on 10/2/2013 by Anonymous
Q:When is the expiration date, how long is its shelf life?Asked on 5/31/2013 by Maybella
A:Each product has an expiration date sticker on the package to let you know when you should use it by! Since we make frequent batches, the expiry dates will vary from jar to jar. Big shampoo has a shelf life of 14 months and is best used by the date on the expiry sticker!Answered on 9/24/2013 by Anonymous
Q:Hi, I've been using Big Shampoo and Conditioner for a few weeks now and I love it. But, I have been told by a few people that my hair is slowly changing color from a natural dark brown to lightly blonde starting from the end tips of my hair and moving up. Its been almost a year since I colored my hair with no touch ups so that shouldn't have any affect right? I just really need to know if this is because of the shampoo/conditioner and if the change is permanent. What other combo can I try?Asked on 4/18/2013 by TexasLushLover from San Antonio, Tx
A:My stylist told me when we had hard water that the build up on my hair was making the dye take differently. It may just be that the product is stripping off the build up on your hair.Answered on 8/9/2014 by Lynds from PA
A:Because of the citrus and salt content in the Big Shampoo and conditioner, we do not usually recommend it for color treated hair simply because it does tend to be a little bit stripping on color over time. We do have a number of shampoos and conditioners that are gentler on color treated hair such as Blousey, and Jungle.Answered on 8/21/2013 by Melissa S from LUSH Direct
A:Citrus, specifically lemon or lime, has been used for naturally lightening hair for a really long time. If you get quite a bit of sun it's likely that the citrus is acting as a catalyst to slowly bleach your hair colour. It won't ever completely bleach your hair out and it's perfectly natural.Answered on 7/13/2013 by Brnn from Brandon, FL