Questions & Answers
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Q:So I color my hair about every six weeks. I read that this shampoo bar might strip my hair color. Is this true? Will it strip my hair color, considering I do wash my hair daily??Asked on 6/3/2015 by meaghan
A:I can't speak for "everyone" but this bar does not strip my color!!!! I use it at least 3 times a week, alternating with the liquid Honey shampoo and the Copperhead solid bar. I also use the Rehab conditioner and the American Cream. I think the reason some might say it "strips" your color is because it encourages growth and your roots may show a little sooner. My hairdresser says it really makes a difference in the overall health of my hair. He has seen it when I used department store products and then when I switched to Lush and he says it is SSSOOO worth it!Answered on 6/4/2015 by Anonymous
A:This shampoo bar is not known to strip hair colour, but it can contribute to hair growth, making your roots come in a bit sooner!Answered on 6/7/2015 by Anonymous
A:This is a question I can’t answer. It’s never done anything to my color, but I don’t wash my hair every day, and she shouldn’t be either. Any shampoo will effect the color if you wash your hair every day.
Sent from Windows MailAnswered on 6/4/2015 by Anonymous
Q:Would this product help take out the red colour in my hair from lushs henna dye? I want the red gone asap.Asked on 5/24/2015 by idekugh from vancouver, bc
A:Our NEW! shampoo bar is more focused on stimulating your scalp and helps promote hair growth. I would focus more on clarifying shampoos that are packed with fruit/citrus enzyme or sea salt that would help strip away the color like our I Love Juicy shampoo!Answered on 5/27/2015 by Anonymous
Q:How long will this bar last? What can I do to make sure that it doesn't disintegrate?Asked on 5/17/2015 by Claire bear from Paris France
A:I can't accurately answer how long it will last because I alternate it with one other solid shampoo and a liquid shampoo, but to keep it from disintegrating, I keep mine in one of the tin travel holders at the back of my shower on a high shelf. After I use it I just shake it a bit and put it in there. Hope this helps!Answered on 5/20/2015 by Anonymous
A:Our shampoo bars last up to 80 washes depending on how much you are using each time and how the bar is being stored. It is important to keep the bars dry between uses either in a shampoo bar tin, or in a self-draining soap dish where water cannot get at it when it isn't being used.Answered on 5/19/2015 by Melissa S from LUSH Direct
Q:My hair is very light, almost platinum blonde. I was wondering if the red lather would leave a tint on my hair if I used it every day. I definitely don't want my hair developing a red tint over time! Thanks in advance.Asked on 4/23/2015 by Jenn from Lubbock, TX
A:No, NEW! will not dye your hair with daily use. It's perfectly suitable for all hair types!Answered on 4/25/2015 by Pauline
Q:i am in love with your products but i wonder why you are still using sodium lauryl sulfate in your products??Asked on 3/15/2015 by ali
A:Great question! Sodium Lauryl Sulphate has been the topic of debate for a while now and we recognize that it is a customer concern. The thing to remember is that Sodium Lauryl Sulphate (SLS) has a long standing history of being a safe alternative to soap. We at LUSH don't use ingredient alternatives that haven't been proven to be safe for a long period of time. There is a great article on our website called "Don't stress about SLS" that I recommend you check out for more information. This article is also available in our freshest catalog.Answered on 3/21/2015 by Alexander from LUSH Direct
Q:Is this bar okay to use on dry scalps with light dandruff?Asked on 2/18/2015 by lydia.anne
A:NEW! is a very stimulating shampoo bar with all of the cinnamon and peppermint in there to help with hair growth at the root. If your looking for relief from dandruff or flakey scalp, I usually recommend Jumping Juniper because of the Juniperberry Oil that helps remove dry skin. Lullaby would be a great alternative as well, it's calming Oat Milk will soother the scalp and hopefully quell the problem at the source.Answered on 3/21/2015 by Alexander from LUSH Direct
A:I also have dry scalp w/minimal dandruff but I have found this bar is wonderful for dry iitchy scalp and I don't have flakes. I certainly give it a thumbs up!Answered on 2/21/2015 by Anonymous
A:Most of the complaints seem to be that this bar is too drying, if you have dry/irritated scalp the Lullaby shampoo bar should be more effective.Answered on 2/18/2015 by Anonymous
A:This one is really stimulating and it might be to much for your scalp. I would try the other shampoo bar lullaby it has oat milk which is really calming and soothing for the scalp. And if your really in need for a hair treatment I would get roots! I love it and it keeps my scalp in tip top shape! ;) hope this helped happy shopping!
•Ariel Ketchner HarknessAnswered on 2/18/2015 by Ariel from Arizona
A:I think this Solid Shampoo Bar would work wonders on dry scalps with dandruff. It’s a great shampoo, and I love using it.
Sent from Windows MailAnswered on 2/18/2015 by Anonymous
Q:I want to get the Hair Doctor treatment for my boyfriend, who has exzema on his scalp, causing red, rough patches of dry skin. Would this work well with the Hair Doctor treatment for his dry scalp and dandruff?Asked on 2/12/2015 by Ami from Topeka, KS
A:Hair Doctor is a great option to help deal with those scalp issues! It's packed with chamomile oil, which will help with soothing the sore, sensitive areas of the scalp. Fuller's earth will help with help remove any buildup on the scalp as well, helping to clarify while the peppermint oil refreshes and invigorates. Hair Doctor also has extra virgin coconut oil in it, which can help reduce the symptoms associated with and eczema, because it helps to balance out the skin and scalp, as well as moisturize the dryer areas. All in all, Hair Doctor will help to clarify and balance the scalp, helping you to feel fresh and clean!Answered on 2/12/2015 by Meg from LUSH Direct
A:I use the Stimulating and reviving minty shampoo bar for thinning hair but I also get eczema on my scalp. It really helps with my thinning hair, it smells nice and leaves my hair soft and manageable. It doesn't seem to help my eczema at all but it doesn't seem to make it worse either.Answered on 2/12/2015 by Anonymous
Q:Does it (and other solid shampoos and conditioners) come with a shampoo bar tin?Asked on 2/2/2015 by A from AZ
A:Hi there! Thanks for your question. Unfortunatley, you have to buy the shampoo bar tin seperatley. Hope this helps!Answered on 2/10/2015 by Anonymous
A:No, it doesn't come with a tin. However, you can order the tin in the accessories section. I have 3 and couldn't do without them! lolAnswered on 2/3/2015 by Anonymous
A:No, but you don't really need one. Just use a soap dish (a plastic baggie
works well for traveling).Answered on 2/3/2015 by Anonymous
A:The tin doesn't come with the shampoo/conditioner bar. You have to purchase
the tin separately.Answered on 2/3/2015 by Anonymous
A:This bar does not come with a tin. You must stand it on it’s side or it will melt into your soap dish. I love this shampoo.
Sent from Windows MailAnswered on 2/3/2015 by Anonymous
Q:Is this product gluten free?Asked on 1/1/2015 by Busy Little Bee from Portland, Oregon
A:NEW! doesn't contain any ingredients that contain gluten, however, it is made in a facility that does contain gluten. If you have a severe allergy we probably wouldn't recommend using it, as there is always a slight chance of cross-contamination.Answered on 2/13/2015 by Melissa S from LUSH Direct
A:Please note: I am no expert
That being said I personally don't see anything that would imply gluten to me and lush themselves are very good about listing everything that's in there products!Answered on 1/29/2015 by Biyui from Wisconsin
Q:How can we find the date of production?Asked on 12/26/2014 by Felicity X.
A:HI there! Ask in-store when you are buying so they will be able to check the box. Online orders will have the date of production on the sticker that seals the bag.Answered on 12/31/2014 by Anonymous
Q:Can pregnant lady use the NEW! during her pregnancy? Is this safe for a pregnant woman and for a baby? Thank you!Asked on 11/25/2014 by Mandy from Montreal, QC
A:NEW! shampoo bar is invigorating and the rosemary and peppermint oils can stimulate hair growth! Any of our products can be used during pregnancy, so long as your doctor hasn't advised you to avoid specific ingredients or materials. I'd recommend checking with your doctor as to whether there are any particular ingredients she or he would advise you to avoid, as each person is different.Answered on 11/26/2014 by Haley from LUSH Direct
Q:I heard this product is great for hair growth. If so, how fast and how well?Asked on 11/11/2014 by nick from skippack,pa
A:New is a stimulating shampoo that has a few essential oils in the that will help to encourage healthy hair growth. It is not actually designed to grow hair, it will work to decongest the scalp by motivating with spice and mint oils.Answered on 11/13/2014 by Melissa S from LUSH Direct
A:I have not noticed any new hair growth. I have been using this product for
2 years now. even though I haven't seen any new hair growth I haven't lost
any more hair that I had when I started using it.
I love this shampoo for the clean feel it leaves my hair. so, even though
it didn't restore this 50 year old's hair to that of a 25 year old its
great stuff and doesn't feel heavy or leave residue in your hairAnswered on 11/12/2014 by Anonymous
Q:Hi, is this product okay for natural blondes? I just used this product and was surprised that the lather turned red and am worried that it will alter my hair color. Are there any dying properties in this that I should be concerned about?Asked on 9/10/2014 by BlondesHaveMoreFun from New York, NY
A:The red we use has been safe tested on hair. As long as you rinse thoroughly, there shouldn't be any issues!Answered on 9/25/2014 by Kayla from LUSH DIRECT
A:I am a synthetic blonde, and I too was worried my hair would gain a red tint from this bar. However, I have not noticed any red, in fact my blonde hair lightened and looks healthier and feels healthier!Answered on 9/13/2014 by HeyItsMac from Ann Arbor, Mi
Q:what lush conditioner would you recommend to go with this shampoo bar? I was looking at veganese, but when i went to the store, i think it's smell does not complement with this shampoo's. what do you think?Asked on 8/3/2014 by Dolly
A:Definitely American Cream, the effect is a bit like candy cane!Answered on 10/11/2014 by Puli from Lansdale, PA
A:We don't really have any conditioners with a similar scent to NEW! so it is best to base your choice on what will work best for your hair. That being said, Retread is a little bit lighter, scent wise, so it might be a nice compliment to NEW! , which is a little bit stronger of a fragrance.Answered on 9/25/2014 by Melissa S from LUSH Direct
A:I think you should go for the American Cream Conditioner, I agree that the Veganese conditioner would not compliment the NEW! bar much.Answered on 8/24/2014 by The_Ruch_A_Nator from Coalinga, CA
Q:Is this bar safe for nursing moms?Asked on 7/15/2014 by Nicole from Corona, CA
A:We don't test our products on people that are specifically nursing. All of the ingredients are listed on the website so I would take that list and ask a medical professional to be sure.Answered on 9/12/2014 by Anonymous
Q:Could I use this bar daily?Asked on 5/31/2014 by Yiwen from CA
A:If you wash your hair daily then feel free to use this shampoo bar. Not everyone's hair is the same so what works for one person may not work for the other; however if it feels okay for your hair go ahead!Answered on 9/1/2014 by Anonymous
A:I WOULD SAY YES
I NORMALLY DO NOT WASH MY HAIR DAILY BUT AT TIMES HAD TO. NEW SOLID SHAMPOO MADE BY LUSH IS BY FAR OUR FAVORITE SHAMPOO OVERALL AND THE BEST FOR US OUT OF THE MANY BAR SHAMPOOS WE HAVE TRIED MADE BY LUSH. MY HUSBANDS HAIR IS VARIOUS SHADES OF GRAY, STRAIGHT AND FINE AND TENDS TO GET BEATEN UP BY SAWDUST AND VARIOUS CONSTRUCTION ELEMENTS MINE IS DARK, CURLEY AND FINE. WE FIND THAT THIS PRODUCT TO BE EQUALLY WONDERFUL FOR US.Answered on 6/2/2014 by Anonymous
A:Yes. as long as you dont have colored hair. it stripped the color from
mine. It works best with a lush conditionerAnswered on 6/1/2014 by Anonymous
I think it is absolutely fine to use this shampoo everyday. I personally
try to mix up my shampoo routine and every other time I wash my hair I will
use it, but that is just me. Go ahead, use it everyday!
Hope this helps!
LauraAnswered on 6/1/2014 by Anonymous
A:Yes you could. I find it makes my hair soft and manageable.Answered on 5/31/2014 by Anonymous
Sent from my iPhoneAnswered on 5/31/2014 by AnthonyTheLushie from Tampa, FL
A:Absolutely. It is very well balanced.Answered on 5/31/2014 by Anonymous
Q:What is the expiration date of this bar?Asked on 11/8/2013 by anonymous
A:Hi fellow LUSHie!
The expiry date for our shampoo bars are 14 months after they are made.
I hope this is helpful! Happy shampooing!Answered on 11/14/2013 by Anonymous
Q:What's the best way to store the bar so it lasts the longest/is easily accessible in the shower?Asked on 9/25/2013 by Brynn from Portland, OR
A:I break up the bar into 4 pieces. Each piece lasts me about 1 month and I store it in the tin Lush sells. I place the piece I use in the shower in a shallow dish on top a cap from a water bottle. This allows any water to drip below the bar and dry between uses. The bowl catches the drippings for easy cleaning otherwise my shower ledge would be red from the lather. I've been doing this for about a year now and it works really well.Answered on 2/25/2014 by Rosie from San Antonio, TX
A:The best way to store the bar is to keep it in a dry location out of any sunlight. I would suggest purchasing our shampoo bar tins as it stores it safely!Answered on 12/8/2013 by Anonymous
A:I keep my bar stored on a soap ledge in the back of the shower out of the water. If you don't have a ledge in a dry spot, you could always buy a wire soap dish with suction cups. I have seen them at Target before.
Sent from my iPhoneAnswered on 9/28/2013 by Anonymous
Q:Does this product help with hereditary hair loss?Asked on 6/1/2013 by Alise Michelle
A:New! is meant to help with hair loss of any kind as it works to stimulate the scalp and follicles, which promote new hair growth.Answered on 10/2/2013 by Kendra M from LUSH Direct
A:Being the child of a mother and father who have pretty thin hair, I know how you feel. For me, NEW! worked EXTREMELY well! I've only been using it for a week and I'm pretty sure it's going to be a bit longer before I see evidence of hair growth but I know for sure that it's made my hair LOOK thicker and even feel thicker. It gives great volume, makes your hair shiny, and even smells great! Although I would recommend accompanying NEW! with a hydrating conditioner as it does tend to dry my hair out although my hair is usually extremely oily so it balances my hair out perfectly!Answered on 7/30/2013 by LUSH Luver from Florida
Q:I thought that Sodium Lauryl Sulfate is not a very healthy ingredient to be using on your skin? I've read that it is just an irritant and only used as a deep cleaning/foaming agent. I see that its in more products than just this one. I really want to use these shampoo bars, as i'm sure they are amazing, but the SLS worries me. Could someone tell me why it's used and if I just have the wrong information on this ingredient?Asked on 5/14/2013 by Just Wondering
A:Sodium lauryl sulfate is a surfactant, which can create quite a rich foam in certain concentrations, and has a long history of safe use. Its combination of water-soluble and oil-soluble properties allow the product containing it to bond with any oils present. This purpose is especially useful in our hair treatments, hair conditioners, and other products that are meant to be washed out, as it helps the product to rinse out without leaving product residue. In short, we use it to create lather, as well as to clean the hair!Answered on 9/26/2013 by Brandy from LUSH