Spa Policy

Spa Etiquette 

Life is already so rushed, but your spa treatment shouldn’t be. Please arrive 15 to 20 minutes before your scheduled time so we can help you get settled in comfortably before your appointment. If you arrive 15 minutes late or more we may not be able to perform your treatment; an alternative treatment may be offered if our schedule allows.


When you call to book your appointment, we’ll need a valid credit card to reserve your spot. However, you can pay for your treatment with a LUSH Spa gift card, credit card, debit, Givex or good old-fashioned cash.

If you want to show your therapist a little love, we also accept gratuities. For those, we only accept cash or credit. The amount you choose is completely up to you.

Special Care


When you book your appointment, please let our receptionist know if you're pregnant. If you’re in your first trimester, we’re unable to offer treatments, but if you’re in your second or third trimester, we do offer our Validation, The Sound Bath and The Spell treatments.


If a male or female therapist makes you blush, we’re happy to oblige. When booking your appointment, just let us know and we’ll pair you up with a therapist that makes you feel the most at ease. After all, we want to make you feel as comfortable as possible.


After your treatment, you’re welcome to use our showers to freshen up. They’re stocked with gorgeous LUSH products that will leave your skin feeling soft, smooth and smelling delightful.

Want to add on a luxurious soak in a clawfoot bathtub? We do that, too. Just ask for it to be added to your treatment when you call to book, and we’ll set it up, if available.


We know that life is full of unexpected surprises, so if you need to cancel or reschedule your appointment, we ask that you give us 48 hours for multiple booked appointments and 24 hours for single appointments. For late cancellations or missed appointments, we will charge 50% of the treatment to the credit card used at the time of booking.

Under 18?

We’re thrilled to welcome younger guests! To receive a treatment, parents or guardians must sign the consultation form. For those receiving full body massages, a therapist of the same gender will be assigned. Please see below for under 18 guidelines at each of our North American spas.

At our New York Spa:

  • Guests under 18 years of age are permitted to receive all treatments, except for The Sound Bath
  • If guest is under 15 years of age, a parent or guardian must be in the treatment room for the duration of the appointment

For guests under 18 years of age at our Philadelphia spa:

  • Guests under 18 years of age must obtain parental consent before receiving treatment, and a parent or guardian must be present in the treatment room for the duration of the appointment
  • Guests 12-15 years of age are eligible only for The Spell and Validation treatments
  • Guests 16-18 years of age are eligible to receive any of our LUSH treatments