Authors - Brandi Halls (clear)
Confessions of an Undercover Boss
How does one even begin to describe the experience of lifetime?
I suppose by confessing that I was scared to death when asked to go Undercover on behalf of our CEO, Mark Wolverton. As someone who has been speaking about, and on behalf of this company for almost a decade, the idea of getting my hands dirty (and in LUSH fashion, clean again) was exhilarating yet frightening.
LUSH is a part of who I am. What if I discover it isn’t all that I believe it to be? What if the employees that I meet along this journey aren’t as happy as I am? What if I let the company down?
All these thoughts were running through my head and then I slipped on that blonde wig and embarked on a journey that changed lives, including my own. From the moment I went in disguise, I became Katherine. I shut off the outside world, boarded planes, slipped on the steel-toed boots, tied up my apron and quite literally lived the LUSH life for 10 days. Full of highs, lows, long days, sore feet, and whole lot of laughs - I was not disappointed.
What I discovered along the way were shining stars: Sina, Jen, Faeryll, Marjorie and Hoang each instill unique qualities that make LUSH the business that it is today. They all took me in with open arms and smiles despite some of my…um, deficiencies along the way. They exhibited kindness and ha...