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Tags - customer care (clear)
It's a busy, bustling time of year in LUSHland and our Customer Care team is hard at work taking your calls and orders, answering your emails, and helping you with your Wish Lists.
Need gift giving advice for your Aunt Marge or Uncle Barry? Dial away. Not sure what treats to leave out for Santa? We'll be there. Having trouble deciding what to put in the bath for Christmas Eve? Pick up the phone. Need help with any product-related questions or want to place an order? Call us, no maybe's.
Our extended hours are now in effect - all you have to do is call and we'll be on the line. 1.888.733.5874
Holiday Hours - until January 6, 2013
Monday through Friday: 7am - 7pm PST
Saturday and Sunday: 9am - 5pm PST
December 24: 9am - 12pm PST
December 31: 9am - 4pm PST
December 25: Christmas
January 1: New Years Day...
Don't be caught without a lovely LUSH gift (or three) under your tree! Straight from our incredible Customer Care team, these are the top 5 things you need to know before ordering this Christmas:
1. Estimated delivery times are in "Business Days". This means that weekends and holidays are not included!
2. Please place your order as far in advance as possible. All major carriers do not guarantee delivery times during the holidays. The larger your order, the longer it takes to process at the USA/Canada border. Need help deciding on, or placing an order? Call us: 1.888.733.5874
3. If you can't get through to us on the phone, please leave us a detailed voice message! One of our lovely Customer Care staff will call you back as soon as possible. You can also contact Customer Care by email here.
4. Pay close attention to the breakable warnings on our website. Some of our handmade products are fragile and may break in transit no matter how carefully we pack them! It's always best to allow more time for the safest delivery.
5. Remember to double check the shipping address and order before hitting the submit button! Sharing the LUSH love is important, but we don't want the wrong person receiving your holiday gifts.
LUSH Customer Care, helping bathers with bath time since 1995. 1.888.733.5874...