Contact Us
Need help fast? Call Customer Care at
1-888-733-5874
Monday – Friday: 7:00am to 5:00pm PST
Saturday: 9:00am to 4:00pm PST
Common Questions
If your question is not shown below, call or email us and we will respond as soon as possible.
I have a question about a product I purchased in a retail store…
If you have a question about a product you purchased in a retail store, please call or visit the store where you made the purchase. View the addresses and phone numbers of stores located in or the US.
Where does LUSH Direct (phone and web) ship to?
We ship within Canada via Canada Post and to the United States (including Alaska and Hawaii, but excluding Guam, Puerto Rico and the US Virgin Islands) via FedEx. Unfortunately we cannot ship to P.O. Boxes in the US at this time and are unable to send packages to any other countries or destinations. Learn more about shipping.
How do I change or cancel my order?
We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at 1.888.733.5874 and quote your order number.
How do I track my order?
When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.
Registered users have the ability to track their orders through My Account. The Order Tracking link lets you see where your order is as soon as it ships.
How do I return my order?
LUSH wants you to be happy with your purchase. If you wish to return a product, please contact Customer Care at 1.888.733.5874 to obtain a return authorization and receive further instructions. Unfortunately, we are unable to accept returns for products purchased through LUSH retail stores. Learn more about returning orders.
How do I take advantage of an online promotion?
Enter the promotional code in the box provided during checkout and click 'Update Order'. If the promotional code does not work, please call Customer Care at 1.888.733.5874.
If you forgot to enter the promotional code in the checkout, please call us; we will do our best to amend your order. If your package has already shipped, we will gladly put a credit on file for you to use towards a future purchase.
To keep abreast of LUSH promotions, subscribe to LUSH e-news.
Who do I contact if I'm having technical difficulties with the website?
If you are having difficulty placing an order online, or experiencing other problems with the website, call Customer Care at 1.888.733.5874 or email support@lush.com.
I've forgotten my password and can't login to my account - what do I do?
If you have forgotten your password, reset it here. Be sure to enter the email address you used to set up your account.
Where can I find the nearest LUSH retail store?
We are rapidly expanding our business throughout North America. View our US shops.
If there are no retail locations near you, LUSH Direct (phone and web) will be pleased to deliver your order right to your door.
Does LUSH offer product samples?
We frequently include product samples when we ship purchased items. Unfortunately we are unable to ship samples separately due to the volume of requests that we receive.
Does LUSH have a product catalog? How do I subscribe?
LUSH typically mails out a catalog two to three times a year to subscribers in Canada and the US. If you are interested in our products, subscribe to our LUSH Times catalog now. You can also pick up the latest catalog from the retail store nearest you.
Does LUSH have a newsletter? How do I sign-up?
LUSH sends out e-news every month. Our emails include exclusive offers, product announcements, events and helpful skin and hair care advice.
Sign-up for LUSH E-news now. Rest assured LUSH will not share your contact information with third parties.
Does LUSH have gift cards?
Yes! LUSH gift cards are available in denominations from $5 to $500 and may be redeemed online, by telephone at 1.888.733.5874, or in LUSH retail stores.
Gift cards are delivered to the recipient via Ground ($4.00 charge) or Priority ($8.00 charge). For faster delivery, choose our E-Gift Card, a personalized gift card sent via email.
Are there any franchise or wholesale distribution opportunities with LUSH?
LUSH is a privately owned and operated company within North America and there are no opportunities for franchise or wholesale. However if you are interested in opening a LUSH store outside North America, please write to INTERNATIONAL ENQUIRIES, LUSH, 29 High Street, Poole, Dorset, BH15 1AB England or fax your proposal to +44 (0) 1202 661832.
What is LUSH's mailing address?
LUSH Fresh Handmade Cosmetics
8365 Ontario Street - Unit 120
Vancouver, British Columbia
Canada V5X 3E8
How do I contact North America employee relations?
If you are a current or former employee in one of our retail shops and you have a questions or concerns please consult the contact list available to you at the shop for the who to contact when; or contact your retail team by e-mail