1. Gift cards may be redeemed online, by telephone at 1.888.733.5874, or in LUSH retail stores (excluding LUSH stores located within Macy's department stores). Purchases are deducted from the gift card balance. Any unused balance will be available for a later purchase. Local exchange rates apply. If an order exceeds the amount of the gift card, the balance must be paid with a credit card. Gift card redemption CANNOT be combined with PayPal payment.
  2. LUSH must activate all gift cards. It may take up to 24 hours for your gift card to be activated. You will receive an email when the activation is complete, please be sure to check your spam folder. If you require further assistance, please call our Customer Care team at 1.888.733.5874.
  3. LUSH Gift Cards CANNOT be used at any LUSH Macy's locations.
  4. Gift cards cannot be used to purchase other gift cards. Gift cards cannot be reloaded, resold, transferred for value, redeemed for cash or applied to any other account, except to the extent required by law.
  5. Gift cards and their use on the web site are subject to LUSH's general Terms of Use and Privacy Policy. LUSH may provide gift card purchasers with information about the redemption status of gift cards.
  6. LUSH is not responsible for lost or stolen gift cards.
  7. We will have the right to close customer accounts and request alternative forms of payment if a fraudulently obtained gift card is used to make purchases on the website or by phone.
  8. LUSH gift cards are issued by Givex.
  9. LUSH is not responsible for the balance on gift cards purchased from any third party, such as eBay or Craigslist. In the case of fraud, LUSH will not honor the balance.