Orders

Frequently asked questions
How do I track my order?

When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.

How do I change or cancel my order?

We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at 1.888.733.5874 and quote your order number.

How do I return my order?

Lush wants you to be happy with your purchase. If you wish to return a product, please contact Customer Care at 1.888.733.5874 to obtain a return authorization and receive further instructions. Unfortunately, we are unable to accept returns for products purchased through Lush retail stores.

More information on Returns