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Frequently asked questions
Who do I contact if I'm having technical difficulties with the website?

If you are having difficulty placing an order online, or experiencing other problems with the website, call Customer Care at 1.888.733.5874 or email customercare@lush.com.

I've forgotten my password and can't login to my account - what do I do?

If you have forgotten your password, reset it here. Be sure to enter the email address you used to set up your account.

What happens if one of my subscription items is out of stock?

If an item is out of stock on the day your order is placed, you will receive an email letting you know that the order could not be placed. We will continue trying to place your order every day. After 15 days, if the product is still unavailable, you will receive another email to let you know. If the item is still out of stock after 30 days, we email to let you know that your order was cancelled, but your subscription will remain active and we will place your next order on schedule. If you have any questions about your subscription orders, please contact Customer Care at 1-888-733-5874.

What happens if one of my subscription items is discontinued?

If an item is discontinued you will receive an email to let you know that your subscription for that item has been cancelled. You can contact Customer Care at 1-888-733-5874 if you would like some suggestions for alternate products.

What type of payment method does Lush subscriptions accept?

We accept all major credit cards for Lush subscriptions. Unfortunately, at this time we do not accept PayPal or debit card payments.

Does Lush have a newsletter? How do I sign-up?

Lush sends out e-news every month. Our emails include exclusive offers, product announcements, events and helpful skin and hair care advice.

Rest assured Lush will not share your contact information with third parties.

Does Lush have gift cards?

Yes! Lush gift cards are available in denominations from $5 to $250 and may be redeemed online, by telephone at 1.888.733.5874, or in Lush retail stores.

Gift cards are delivered to the recipient via Ground ($4.00 charge) or Priority ($8.00 charge). For faster delivery, choose our E-Gift Card, a personalized gift card sent via email.