Gift Card Terms and Conditions

  1. Gift cards may be redeemed online, by telephone at 1-888-733-5874, or in LUSH retail stores (excluding LUSH stores located within Macy's department stores). Purchases are deducted from the gift card balance. Any unused balance will be available for a later purchase. Local exchange rates apply. If an order exceeds the amount of the gift card, the balance must be paid with a credit card. Gift card redemption CANNOT be combined with PayPal payment.
  2. It may take up to 1 hour for your gift card to be activated. You will receive an email when the activation is complete, please be sure to check your spam folder. If you require further assistance, please call our Customer Care team at 1-888-205-5787.
  3. LUSH Gift Cards CANNOT be used at any LUSH Macy's locations.
  4. Gift cards cannot be used to purchase other gift cards. Gift cards cannot be reloaded, resold, transferred for value, or applied to any other account, except to the extent required by law.
  5. Unless required by law, gift cards cannot be redeemed for cash. Where required by law, Lush will refund gift cards with balances below the legal threshold in-store or by calling Customer Care at 1-888-733-5874. In California, gift card balances below $10 may be refunded. In Colorado, Maine, Massachusetts, Montana, New Jersey, Oregon, and Washington, gift card balances below $5 may be refunded. In Connecticut, gift card balances below $3 may be refunded. In Texas, gift card balances below $2.50 may be refunded. In Rhode Island and Vermont, gift card balances below $1 may be refunded.
  6. Gift cards and their use on the web site are subject to LUSH's general Terms of Use and Privacy Policy. LUSH may provide gift card purchasers with information about the redemption status of gift cards.
  7. LUSH is not responsible for lost or stolen gift cards
  8. We will have the right to close customer accounts and request alternative forms of payment if a fraudulently obtained gift card is used to make purchases on the website or by phone.
  9. LUSH gift cards are issued by Buyatab.
  10. LUSH is not responsible for the balance on gift cards purchased from any third party, such as eBay or Craigslist. In the case of fraud, LUSH will not honor the balance.