Shipping information

Purchases will be shipped by UPS from either our Vancouver or Toronto distribution center in Canada.

  • The shipping and handling cost for your order is based on the total weight of the order.
  • Orders are only shipped on business days: Monday-Friday, excluding stat holidays.
  • If you place your order before 12:00pm on a business day, we aim to have it shipped the same day.
  • Delivery times shown are based on normal business volume.
  • For faster delivery, upgrade your shipping method, but note: not all delivery methods are available to all areas.
Method Cost
Smaller package
of approx. 3 kg or less
Cost
Larger package
of approx. 4.5 kg
Order Arrival
Ground (48 states) $6.00 $10.00 2-8 business days, depending on location
Air (50 states) $8.00 $12.00 2-3 business days
Priority (50 states) $35.00 approx* $45.00 approx* 1-2 business days

Most orders will be shipped by UPS. For more information, call our customer care team at 1-888-733-5874 or email customercare@lush.com

Alaska, Hawaii and US Territories (excluding Guam, US Virgin Islands & Puerto Rico)

We unfortunately do not ship to any US territories. We only ship within the United States, including Hawaii and Alaska. We cannot ship to Puerto Rico, Guam or US Virgin Islands.

Packages to Alaska and Hawaii can only be shipped by air or priority, and normally arrive within 2-3 business days.

US Military & Diplomatic Addresses

We ship to APO/FPO/DPO locations! Your order will arrive via USPS but arrival may be delayed based on location. Note that no tracking number will be provided. Contact our customer care team with any questions: 1-888-733-5874 or email customercare@lush.com

P.O. Boxes

We’re unable to deliver to P.O. boxes because our shipping partner, UPS cannot access postal boxes.

International Addresses

Unfortunately, we cannot ship internationally at this time. For Canadian orders visit lush.ca.

Gift Cards

  • Gift cards are sent separately from other items.
  • Shipping costs and delivery times are shown below. For faster delivery, choose our E-Gift Card, a personalized gift card sent via email.
Method Cost Order Arrival
Ground $4.00 2 - 12 Business Days
Air $8.00 4 - 7 Business Days

Out of Stock Items

If an item in your order is out of stock, our customer care team will be in touch to discuss a solution. We’re unable to back order items that are out of stock.

Order Cancellation and Changes

We normally don’t accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at 1-888-733-5874 or email customercare@lush.com.

Order Tracking

When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.

Common Questions

Can I ship to multiple addresses?

We’re unable to ship a single order to multiple addresses. You’ll need to create a new order if you’d like to ship to more than one address.

What shipping method do you use?

Most of our packages are shipped by UPS. However, some packages may be delivered by an alternative carrier. For more information, please call Customer Care at 1-888-733-5874 or email customercare@lush.com.

Do I have to sign for delivery?

Unfortunately, UPS doesn’t accept special delivery instructions.

Can I enter special delivery instructions?

Unfortunately UPS does not accept special delivery instructions for orders placed through LUSH at this time.

Can I return my product if it arrives melted, or melts while I've stored it?

Products labeled with our melt warning symbol are designed to melt around body temperature. Especially in the summer months or in hot climates, it’s possible for these products to melt while in transit. If products with a melt warning arrive melted, we won’t be able to replace or refund them, so order at your own risk! To avoid disappointment in hot climates or seasons, we recommend purchasing meltable products at your local shop. If melting does happen, in most cases you can simply pop the product into the fridge to solidify and they’ll still be usable (though may not look as pretty!). Once they’ve arrived, keep meltable products in a cool spot away from direct sunlight.