Damaged

Used this before and loved, reading the comments let me know the formula has changed and not for the better! Turned into one slimy congealed, glob. Totally impossible to spread through hair and just trying to get it out tangled every strand. Just threw the whole thing away, would not recommend.

I read all the negative reviews and I was scared to try this product (I bought it a month before but never got around to trying it). The key to not making it gummy is adding more boiling water. I used a glass bowl (cereal) to mix it and saw how not adding enough water would make it thick and chunky. So I added more water and kept stirring. When it was finally the consistency of conditioner, I let it sit for about a min and it cooled but didn't thicken so figured it was done. Slapped it on, ends to roots, and waited 20min. Washed it out and did not even need a conditioner! To sum it up keep adding water!! If it's taffy like, stretchy, or chunky add more boiling water! It should be creamy. Oh and the smell is avocado.

I loved Damaged before they changed the formula.. now it's probably the worst thing I could've put into my hair. After four washes there's chunks of it still left and it's sticky and stretchy. I feel like I've rubbed gum all through it and according to the cooling product left in the bowl, I definitely have. Avoid this if you love your hair, I wish I had. :(

I purchased this to help soothe my winter irritated scalp and tame frizz/static-- and it achieved both goals beautifully! I'm honestly not quite sure why there are so many negative reviews... I wonder if some people don't use it correctly? I put it in a pint sized mason jar and poured boiling water in, probably about 1.5 cups, until it was a medium consistency, easily spreadable but not drippy. I slathered it on my scalp and really rubbed it in, and then applied through the whole length of my hair until just saturated, which for my mid-back length hair was about half the jar. I was concerned if I put it on too thick I would have a bad residue like other reviewers. Let it do it's thing for 20 minutes, and honestly it rinsed out beautifully, I could feel my hair was soft and without a residue even before I shampooed, so I just shampooed and conditioned as normal and let my hair air dry. My hair was so soft and shiny, with much less frizz and static, and my itchy scalp was much better. I'll definitely stock up on this to use through winter months.

I have long bleached hair, and I've used this product before several times but this time using it has been the absolute worst ! I followed the video also let it sit in my hair for about 15 minutes (less then the recommended time). I tried to rinse it out and shampooed but when I got out not only was it still in my hair but my hair was super tangled. I let my hair sit in hot water for 5 minutes and there was still product in my hair, even after 4 washes I'm still dealing with the product in my hair. Whatever you do save your money or choose a different one of lushes hot oil treatment

I loved this product ever since I started my dreads. I was able to stretch the product into two treatments and save it in my fridge... This new stuff spoils and spoils quickly.. it becomes gummy and I can't stretch it into another treatment. Also the new product cools down quickly and turns into gummy texture and I have to add more water. Please bring back the old recipe

Iv'e loved these hot oil treatments since they came out in 2016! They are super strengthening and my hair feels amazing. Ive read other comments talking about texture, but its really important that you start with hot boiling water from the kettle and pour it over the stick in a mug. Then whip that stick like youre melting frozen butter. when it gets to the thick creamy, conditioner like consistency you can pull it out and save the rest for another use (if you have short hair and poured in only a bit of water). Truly amazing product! I hope they continue to develop new formulas for this. I miss the Kinky formula, I used it on my 3C curls with lots of success!!

Picture it: St. John's, 2020. A girl with mid-back length, coloured, consistently heat-styled and often straw-like hair walks into her local LUSH shop, looking for a hot oil treatment. She spies this one, not ever having used it before. She takes it home. The directions printed on the wooden stick are too blurry to follow, so she visits the LUSH site for info. She sees some negative reviews but figures she's got nothing to lose. She uses the entire block of treatment in a 16-oz glass pasta sauce jar— maybe the sauce had been from Sicily, who knows. She fills the jar with hot water and mixes it up. The treatment turns into a rich, creamy conditioner and she puts in generously on her hair, then waits 30 minutes. She puts the rest of the jar in the fridge for later, and gets two other treatments for her long hair from it. She shampoos her hair twice (the treatment rinses off easily) and once her hair is dry, she looks like an actress from a shampoo advert. You know the kind where they show the hair from behind and the actress flips it off her shoulders and it cascades like a shiny waterfall? Like that. She loves the treatment so much, she returns to the store in time to nab the last one, and in the process another random customer asks her, "Is that what you use on your hair? If so, I need it." Well Dorothy, that St. John's girl was me. And that hair treatment was Damaged. Sure, there may be a bit of a fishy smell, but it didn't last the shampoo. Add more water than the stick diagram shows and you'll see. Don't be scared by the bad reviews. This treatment took this girl's hair from straw-like to "golden" in one use.

Well I must say it does stink however if you follow the directions and slowly add water as needed to get a consistency it will cream up perfectly! However, my hair still looks the same I was hoping it would work wonders for my dry hair but it's a NO for me

Made my hair manageable before shampooing