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Returns

We want you to be overwhelmed with excitement and happy with your purchase. If you’d like to return or exchange a phone or online order, please call Customer Care toll-free to obtain a return authorization, and receive further instructions:

Opening times


  • 6:00am to 6:00pm PST
  • Monday - Friday:
    6:00am to 6:00pm PST
  • Saturday - Sunday:
    7:00am to 3:30pm PST

Returned items need to be 75% intact and returned in their original packaging and include a copy of the packing slip. You can return items up to 45 days after the date we shipped your order. Shipping charges are not usually refundable.

Remember, we cannot accept returns without prior authorization.

If we shipped the wrong item to you by mistake, please contact Customer Care and we will ship the correct item at no additional cost. Our apologies, but all items purchased from a Lush retail shop must be returned to a shop. Conversely, all items purchased online or by phone may be returned by contacting our Customer Care team.