Shipping information

Purchases will be shipped via UPS from either our Vancouver or Toronto distribution center. You can expect your purchase to arrive within 4-12 business days from receipt of your order. For an additional charge, we can expedite delivery to most destinations in 1-4 business days.

  • The shipping and handling cost for your order is based on the total weight of the order.
  • Please allow up to 2 business days to process and pack your order.
  • Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays.
  • Delivery times shown below are based upon normal business volume. You may choose to upgrade the shipping method for faster delivery. Not all delivery methods are available to all areas.
  • Lush pays ALL import duties levied by US Customs. If you are charged duty or additional fees on your order, please contact Customer Care immediately at 1.888.733.5874.
  • Note: Your package will come from one of our Canadian distribution facilities located in Vancouver and Toronto and may be randomly stopped for inspection at the border by U.S. FDA. We apologize for any inconvenience this may cause, but delays of this nature are out of our control.
Method Cost
Smaller package
of approx. 3 kg or less
Larger package
of approx. 4.5 kg
Order Arrival
Ground (48 states) $6.00 $10.00 5 - 12 business days
Air (50 states) $8.00 $12.00 4 - 7 business days
Priority (50 states) $35.00 approx* $45.00 approx* 1 - 4 business days

Alaska, Hawaii and US Territories (excluding Guam, US Virgin Islands & Puerto Rico)

  • We DO NOT ship to any US territories. We only ship within the United States, including Hawaii and Alaska. We CANNOT ship to Puerto Rico, Guam, or US Virgin Islands.
  • Packages are normally shipped in 4-7 business days to Alaska and Hawaii.
  • Refer to the chart above for approximate delivery costs and times.

US Military & Diplomatic Addresses

We are now able to ship to APO / FPO / DPO locations. We only ship with CANADA POST Ground Service, which we normally state takes between 5 - 9 business days. However, due to the fact that the package is leaving the continent, it may take significantly longer than estimated. No tracking number will be provided, as it must cross the Canada-US border and change hands between the two countries' postal services.

P.O. Boxes

As we ship with UPS, which does not have access to Postal Boxes, we are unable to deliver to any PO Box address in the United States.

International Addresses

Unfortunately, we cannot ship internationally at this time.

Gift Cards

  • Gift cards are sent separately from other items.
  • Shipping costs and delivery times are shown below. For faster delivery, choose our E-Gift Card, a personalized gift card sent via email.
Method Cost Order Arrival
Ground $4.00 2 - 12 Business Days
Air $8.00 4 - 7 Business Days

Out of Stock Items

We apologize for the inconvenience this may cause. If your item is out of stock we will contact you to discuss how you would like the order handled. Lush does not back order.

Order Cancellation and Changes

We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at 1.888.733.5874 and quote your order number.

Order Tracking

When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.