How we're reopening our stores

Carefully, mindfully and with love

Store re-openings

We know you miss our shops and our wonderful, energetic staff. So we have good news: we’ve begun to reopen across the US and Canada. Our aim is to open each store mindfully, safely and on a case-by-case basis. 

1. If you're not feeling well, we ask that you stay at home for now. But we're happy to help with online ordering.


2. As of Saturday, July 18th, face coverings are now mandatory in all Lush stores across North America. Please note: this is applicable only to stores that are allowing entry into the shop itself, and not for those customers participating in contactless curbside and storefront pickup. Shoppers who wish to enter a store but do not have their own face covering will be provided with one, or can choose contactless ordering instead by remaining outside the store while staff assist. The change comes following new guidelines from the Centers for Disease Control, along with our ongoing commitment to the safety of our customers, staff and overall community.


3. There's a limit to the number of people we allow in the store at any one time, so it may take a little longer for us to assist you.


4. Please keep at least a bathtub's distance between yourself and other folks in the store. We've put some handy decals on the floor for reference.


5. Our stores are being regularly cleaned and sanitized for your protection (and ours).

6. We're excited to see you, but we promise not to hug and squeeze. We also won't be trying any products directly on your skin for right now.


7. Please wash your hands when you come in and before you go. We have plenty of warm water and soap available.


8. All testers have been removed from the shop floor, but we can always make you a sample of anything you’d like to try.


9. Any questions on products, routines or how to safely shop in our stores, please ask: we're still here to help from a distance.


10. Not comfortable shopping just yet? We get it. We offer contactless and in-store order pickup, as well as consultation calls with our managers to chat through your skin, hair and bodycare needs.


11. These are stressful times, so let's all be patient, kind and generous with each other.

pickup-instore

Looking for a particular store? Browse the full list below or search for a particular location to confirm its status.

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Shop at home

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Get your confirmation

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Pick up your order

How it works
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How it works

All about contactless pickup